Refund policy

At Silver Angels, we want you to love your order. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must:

Be unused and unworn
Be in original condition
Include original packaging
Not show signs of damage, wear, or alteration

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable, including:

Earrings
Customized items
Final sale items
Gift cards

Silver Angels reserves the right to refuse returns that do not meet our policy requirements.

Return Process

To request a return, please contact us at:

info@silverangelsofficial.com

Please include:

Your order number
Reason for the return
Photos if the item is damaged or incorrect

If your return is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on your payment provider
Shipping fees are non-refundable unless otherwise stated

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the issue
Packaging photos if applicable

We will review the issue and work toward a suitable resolution.

Exchanges

At this time, we may not guarantee direct exchanges depending on product availability.

If you would like a different item, we recommend placing a new order after your return has been approved.

Cancellations

Orders cannot be guaranteed for cancellation once they have been placed.

If you need assistance, please contact us as soon as possible after ordering.

Lost or Stolen Packages

Silver Angels is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your package is missing after delivery confirmation, please contact the shipping carrier directly.

Chargebacks & Fraudulent Claims

We reserve the right to dispute chargebacks or fraudulent refund claims, including providing proof of shipment, tracking information, and delivery confirmation to payment providers.